Terms & Conditions – Surabhi Heritage Studio

Welcome to Surabhi Heritage Studio. By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

1. General

– By using our website, you confirm that you are at least 18 years old or have parental consent to use our services.
– We reserve the right to modify these Terms & Conditions at any time without prior notice.

2. Product Information

– All products are handmade, and slight variations in color, texture, and finish may occur.
– Product images are for illustrative purposes only and may not be an exact representation of the final product.

3. Orders & Payments

– Orders are processed only after full payment is received.
– We accept payments via credit/debit cards, UPI, and bank transfers through secure third-party gateways.
– We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspicious transactions.

4. Shipping & Delivery

– Orders are shipped within the estimated timeframe mentioned on the product page.
– Shipping times may vary due to unforeseen circumstances like weather conditions or courier delays.
– Customers are responsible for providing accurate shipping information. We are not liable for undelivered orders due to incorrect details.

5. Returns & Refunds

– Returns are accepted only in cases of damaged, defective, or incorrect products. Refer to our Return Policy for details.
– Refunds are processed within 7-10 business days after approval.

6. Intellectual Property

– All content, including images, text, and designs, on this website is the property of Surabhi Heritage Studio.
– Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
– Our liability is limited to the amount paid for the purchased product.